Is Service Call Etiquette Dead?

   Is Etiquette a thing of the past in our culture? In today’s fast-paced world of instant communication and fast-food restaurants, where efficiency and profitability seem to be our top priorities, are we ignoring our customers? Do we think it is our way or the...

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Vision-Part 1

 Vision Sets The Foundation For Strong Business GrowthBy: Don HarrisFounder, Service Success GroupIf you are like most small business owners, you went into business because you do something that you are very good at and you have a desire to do more than just work...

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Vision-Part 2

 Vision and LeadershipBy: Don HarrisFounder, Appliance Service Secrets Vision is the thing inside us that drives us. It keeps us up at night. It keeps our mind active and alive. It gives us a desire to grow or do something different, challenging and motivating....

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