About “Dependable Don”


My name is Don Harris and I am the founder of Dependable Services located in Atlanta, Ga. Dependable Services is a 50+ year old residential & commercial service company offering services for HVAC, residential appliances, commercial restaurant equipment, commercial refrigeration, ice machines and water heaters.

In 2014 I turned the ownership and operation of Dependable Services over to my son, Brannon, who continues to operate the business today.

After stepping away from Dependable Services, I founded Service Success Group, a coaching and consulting company, focused on helping other businesses in the home services trades understand that growing a business is more than just adding revenue to the top line. It’s about controlled growth and adding consistent profitability to the bottom line.

What I Do !

Having started Dependable Services in 1970 from the ground up and growing it to where it is today, running over 20 service technicians along with a full staff of inside support personnel. I have experienced the ups and downs of running a small service business and I am willing to share my success as well as my failures with anyone who is willing to learn. I know what it takes to run a successful service business and one of the toughest challenges for most entrepreneurs is to know when and how to get out of the truck and into the office to start managing and growing your business from a TRUE business owners perspective and not the perspective of a technician.

Why I Do It !

As a small business owner with over 45 years of experience in the service industry, it was time for me to step away from the day to day operation of the business and give back to the industries that has helped me grow both personally and professionally over those 45 years. This is the reason for this venture. I have had a lot of successes but also made a lot of mistakes along the way and learned from those mistakes. I have gained a ton of knowledge and experience in what it takes to run a small service type business and I want to share those successes and mistakes with whomever is willing to listen and wants to improve their business.

I am no different than most small business owners. Most of us started out business because we were really good at our profession and we thought we could do better if we owned our own business. The problem is, most of you have no experience or training on how to run a small business, especially the knowledge it takes to run a “Successful” small business. We have to learn whatever we can, wherever we can, and as quickly as we can and that’s exactly why I have started this website.

If are going to be successful as a business owner and entrepreneur, you no longer have the luxury of sitting around and letting the world pass us by. You must take the bull by the horn and learn the secrets of a successful business operation not only to survive, but to thrive.

You cannot be an island unto yourself. You must have help from those around you. That’s why I’m here. To offer that help and come along side you so that maybe you won’t have to make all the mistakes I did.

So dig your heels in and be ready to learn and implement the things you will experience in this website. It will be geared toward sharing what I have learned over the last 45 years from the school of hard knocks along with information and insight I have gained from others along the way. This journey is not one that should be traveled all alone. Enjoy the ride as you “Travel the Road To Your Success”!

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